FAQ

Shipping

  1. Do you offer discreet packaging ?

Yes, we offer discreet packaging for every package. There won't be any logos or product names on the box, so no one will know what's inside the box except you. Find more details in our privacy policy.

  1. Where do you deliver?

We have a mature logistics system.We are mainly targeting markets in USA/CA/AUS/UK/EU etc and we support shipping services to the above area.

  1. How long can I receive my package ?

Ship from China:
Fast shipping: 3-6 business days
Standard shipping: 7-14 business days
Ship from US:
Fast shipping: 2-5 days

  1. Do you offer free shipping service ?

Yes, we offer free shipping service for all orders.

  1. Which carrier do you use ?

We use UPS/DHL/FEDEX/USPS and other local post office

  1. How to track my order ?

Once the package is shipped, you will receive an email/SMS from Xspacecup. We will update the tracking number there.You can also login to your account by clicking the tracking number in your order.
The local delivery in the US is delivered by USPS. After they pick up the package, the tracking information will be updated and you can track the information on the USPS website by using the USPS tracking number.
Tracking in our systems
Tracking in USPS

  1. Do I need to pay for the tax ?

We offer free tax service for all orders.

  1. Can I ship my package to another shipping address ?

Yes, we can ship the package to another shipping address. However, please make sure it is an efficient address.If you paid by credit cart, please make sure it is the same shipping address&billing address.Otherwise,you need email us at info@xspacecup.com to change your address after you made the purchase asap.

  1. What if I leave a wrong shipping address ?

If you have left the wrong address, you can contact us by email:info@xspacecup.com/call us at:+1(458)266-0413 before we ship the package.
For order we have shipped, you can also correct the shipping address by email us and we will arrange the resend after the package is return.However you need to pay for the resend cost $9.9-$19.9.

Sales and after sales

  1. How to get a discount before I make the purchase ?

We offer coupons for our subscribers by email/SMS/pop-up,you can get the code from there and apply it when checkout.By the way, we do have sales promotions and you can easily find the code in the homepage banner and apply it when checkout.

  1. How to apply the discount code ?

You can use the code in the checkout and apply it in the blank.

  1. What should I do if the payment fails ?

Sometimes payments fail due to suspected fraud, card is not supported, 3DS verification failed, card cvv is wrong ect.
Xspacecup supports 3 payment methods, PayPal payment and two other payment channels, and you can choose to pay by debit card or credit card. We recommend that you choose PayPal payment first, if one of the payment channels fails, you can also choose another payment channel or change to another card.
If you have any inquiry, please email us at info@xspacecup.com or call us directly at +1(458)266-0413

  1. What payment methods do you support ?

Method of payment
All transactions are secure and encrypted
PAYING WITH PAYPAL AND CREDIT CARD
With PayPal, you can send payments quickly and securely online.
Through PayPal, you can pay with a credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment.
ADVANTAGES WITH USING PAYPAL:
Payment is traceable. You can trace the status of your payment using your PayPal account. xspacecup.com doesn’t receive your credit card number or bank information (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
Credit Cards Accepted:
We support: visa, master, American_ express,discover,diners_ Club, payment, credit card payment review is very strict, and it will also be very safe, helping merchants to intercept fraud, and also helping consumers prevent credit card theft. Therefore, when you choose the first credit card payment method, if you fail, you can try to choose the second credit card payment channel. This is because we have two very secure credit card payment channel companies, so you can try to pay many times.

  1. I have no ideal on how to choose a product,can you offer me any suggestion ?

Yes, we are happy to offer you our recommendations according to your preference, such as sucking/stroking/vibrating/heating/blowjob/hands-free/waterproof ect.Please let us know one or more functions you want and contact us by chat box/email or call us directly at 1(458)266-0413.We will get back to you asap and offer you our recommendations.

  1. Do you offer warranty,return&refund service?

Yes, we offer warranty service : For items that arrive damaged or defective,we offer resend/exchange/refund service if you can provide a picture/video to support your claim.
Find more details of our warranty,return&refund policy.

  1. How to cancel my order ?

If you want to cancel your order, please contact us by email at info@xspacecup.com or call us directly at 1(458)266-0413 before delivery.If your order was shipped, we can not cancel the order.

Product

  1. How do I choose sex toys for my size ？

We have dimension picture for every product on the detail page, so you can make a reference from there.By the way, you can also select a product by using the filters.

  1. How to use and clean my toy ?

We have direction video for our masturbators on the detail page and you can learn from there.We would suggest cleaning our toys with soap and water. Please note that for items not waterproof, please take them out of the sleeve and wash them separately.

  1. How long do I need to change my toy ?

Please find below suggest standard for our products.
Male masturbator:4 h
Penis pump: 3 h
Cock ring and prostate:2h

  1. How long do I need to heat the masturbator ?

It might take 15min to heat the sleeve .

  1. Are the toys waterproof ?

Our cock rings and prostate are waterproof some of our masturbators and penis pump are waterproof and you can find it in the title and details page.